Shipping Policy

Welcome to Lemi Glow! We are committed to ensuring that your orders are delivered swiftly and securely across Europe. Please review our comprehensive shipping policy below, which outlines our shipping destinations, methods, costs, and delivery timelines.

Shipping Locations

We proudly ship to the following countries:

• Netherlands
• Germany
• Luxembourg
• Belgium
• France
• Austria

We aim to expand our shipping destinations in the future to serve you better.

Shipping Methods and Costs

All orders are shipped via using Sendcloud, ensuring reliable and timely delivery. 

Netherlands:

• Free Shipping: Orders over 49€
• Standard Shipping Fee:   5.90€ for orders under 49€

Germany:

• Free Shipping: Orders over 89€
• Standard Shipping Fee: 8.90€ for orders under 89€

Luxembourg, Belgium, France and Austria:

• Free Shipping: Orders over 89€
• Standard Shipping Fee: 8.90€ for orders under 89€

Order Processing

• Processing Time: Orders are typically processed within 1-3 business days.
• Exclusions: Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

• Netherlands: Delivery within 1-2 business days after dispatch.
• Germany: Delivery within 2-4 business days after dispatch.
• Luxembourg, Belgium, France and Austria: Delivery within 3-5 business days after dispatch.

Please note that these delivery times are estimates and can be influenced by factors beyond our control, such as carrier delays or adverse weather conditions.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment online, ensuring you stay updated on the progress of your delivery.

Issues with Delivery

If you encounter any issues with your delivery, including delays, missing packages, or any other concerns, please do not hesitate to contact our customer service team at hello@lemiglow.com. We are here to assist you and will coordinate with the carrier to resolve any issues promptly.

Return and Exchange Policy

For detailed instructions on returning or exchanging an item, please refer to our Refund Policy. Should your package arrive damaged or if you have any concerns about your order, please contact us immediately, and we will address the issue swiftly.

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at hello@lemiglow.com. We are more than happy to assist with any inquiries you may have.